Resume

TED JAMES BUTLER
tedjamesbutler@gmail.com


PROFILE

• Motivated, self-learner seeking support role with a diverse and forward-thinking team. Open company culture and focus on service over sales a must.
• Apple-Certified Macintosh Repair Technician and Logic Pro Trainer at Apple Retail. 
• Versatile, positive and company-minded. 

SKILLS

• Certifications in Macintosh Hardware Repair, MacOS and Logic Pro. 
• Specializing in creative problem-solving and customer-first troubleshooting. 
• Able to wear several hats at a time.
• V60 & Aeropress game strong.
• Ego-free and helpful by default. 
• Eye for detail, grammar and phrasing. 
• Self taught knowledge of synthesis, MIDI, electronic music production and engineering techniques.

EXPERIENCE
Genius - Apple Retail, Glendale, CA — 2011-Present
Apple Certified Macintosh Repair Technician at Apple Glendale Galleria. Certified in Logic Pro X and 9 with over 15 years of independent user experience. Prioritizing customer-focused solutions to end users and businesses.

Freelance Digital Imagine Technician - Los Angeles, CA — 2016-2017
Providing on-location support for video and photo productions, including set up and tear-down of AV / computer equipment, memory card duplication / backup and on-set audio playback solutions. Post-production services include image editing retouching using CameraOne and Adobe Suite.

Sound Designer / Copy Editor - Arturia, Meylan, France — 2011-2013
Remote worker focusing on preset patch creation for Arturia’s own MacOS and iOS software instruments modeled after classic analog synthesizers from Moog, Roland, Yamaha, etc. Edited and contributed copy for product packaging, sales / promotional materials, user guides and company website.

Operations Manager, Arts & Business Council of RI - Providence, RI — 2007-2011
Web content management and upkeep of high-traffic arts & cultural event listing and ticketing destination. Managed contracts and invoicing for businesses utilizing ArtTix program. Oversaw email and social media marketing campaigns on behalf of local business. Responsible for weekly financial reporting for businesses and independent clients, including weekly remittances for ticket sales and historical data. Managed box office staff and interns.

Tier II Technical Support, CVS Pharmacy; North Smithfield, RI — 2005-2007
Provided phone support for store employees and field service technicians across the country with hardware and software pharmacy systems repair, remote troubleshooting and service. Member of specialized ‘Automated Inventory Management’ team. Managed & trained international IBM call center staff for planned outsourcing.